Grievance Management System
Integrity Tech Solution provides an end to end Unified grievance management system wherein Grievance can be logged into a single repository with the help of various means viz. Web, Phone(IVRS) & SMS along with Vehicle Tracking System (VTS) to track the vehicles involved in services & maintenance.
Integrity Tech Solution application is a multichannel, multilingual Unified Grievance Management System, which in turn helps speedy resolution of citizen complaints, timely update and enquiry of the Complaint status and showcases Various MIS reports/metrics which helps in decision making.
Web Based Grievance Management System
Grievances can be lodged filling a simple form online, after which the complainant is acknowledged by a unique docket number.
IVRS based Helpline
A four port Interactive Voice Response based automated helpline is implemented to handle grievances registered through the telephone. The four port system means 4 calls can be handled simultaneously at any point of time.
SMS Based Grievance management system
Here the complainant can register a complaint by sending an SMS in a predefined format to the Nos.issued by the Organization. On registration they get an acknowledgement via the same media. Even the status of compliant can be retrieved by sending an SMS.
Mobile Inspection Management system
The Senior Officers / Authorities make frequent inspection trips to all the areas/Departments to check on performance and upkeep. This solution enables authorities / officers to note recordings of observations on a mobile interface during inspection rounds. It enables the task of distributing the observations to concerned subordinates for quick and speedy response.